If you have what it takes to be a world-class host, we welcome you to apply for the following position(s):
• Define the opportunity: Develop Marketing strategy (12-month) and monthly tactical plan plus timeline for effective implementation of Marketing initiatives, including seasonal activity, festival related activity, promotional events, community engagement and in-store activities and advertising channels.
• Define target audience: Gain customer insights, best practice from guests’ feedbacks and comments, other markets, and local competitors as key input.
Support and develop the offer: Direct report to the Director of Food and Beverage and work with the Executive Chef and outlet management to create and adjust the Marketing offerings, plan food and beverage promotions according to the market need, seasons, local festivals and special events. The offerings should always be aligned with elevating the brand image.
• Build creative content: Manage the content creation with key message and visual for each campaign with the help of the in-house designer/ external agency.
• Connect to the right channels: Create awareness and build restaurants reputation in the local market, particularly through landlord relationships, delivery platforms, social media platforms and all potential marketing collaboration partners.
• Review and analysis: Ensure that all Marketing related activities are in line with the Company Sales and Profits and are within Marketing budget. Help operation to set goals to improve online ratings and develop tactical ways to deliver.
• Support in the analysis of sales platforms and online social media and able propose corrective measures when needed.
• Establishes and maintains relationships with industry influencers and key strategic partners to gain venue market share.
• Keep updated on local and international food trends, competitor offers and market developments, ensuring that we come up with sales, marketing and events offers that are competitive in the marketplaces in which we operate.
• Ensure the Marketing structure is organized in a way that ensures all marketing & PR related activities are met, including appointment and management of external agencies where required.
• Attend key industry events, representing the Food and Beverage Department of One-Eight-One Hotel & Serviced Residence as a voice in the industry.
• Develop and maintain the department’s internal marketing on-brand materials such as Company logos and other external touch points.
• Maintenance of social media channels and customer relationships.
• Minimum 6 years of solid working experience in Marketing/ Communications, ideally from Public Relations agencies or Food & Beverage industry Bachelor’s Degree in Marketing or a related field required.
• Effective communicator with strong presentation skills.
• Highly developed, demonstrated teamwork skills and excellent problem solver.
• Strong Marketing campaign and budget management skills.
• Experience in managing external PR and communication consulting firms and contractors.
• Ability to work independently and effectively under pressure.
• Excellent verbal and written communication skills.
• Fluent in English, Mandarin and Cantonese/ other foreign language would be an advantage.
• Conversant with MS Office applications.
• People and customer-oriented, be a motivator, self-starter, and team builder.
• Displays initiative and creativity, commits to professional values and able to take responsibility for his/her own action.
Interested parties please send your full resume with your current and expected salary to us by clicking “Apply Now”.
We are an equal opportunity employer. Personal data collected will be treated in strict confidence and for recruitment purpose only.
• Control and direct the food preparation process and any other related activities.
• Design and construct menus with the kitchen team to ensure the variety and quality of the servings.
• Manage food cost controls to contribute to Food & Beverage revenue.
• Approve and “polish” dishes before they reach the customer.
• Prepare procurement planning according to the restaurant’s vision and menu plans ahead and ensure consistency in quality of product at all times.
• Arrange for repairs when necessary and remedy any problems or defects.
• Work with the Executive Chef for hiring, managing and training of the kitchen staff and supervise the work of subordinates.
• Foster a climate of cooperation and respect among co-workers so as to build a well-organized and motivated team.
• Minimum 4 years’ relevant experience in a head chef position of a notable caliber venues either in a sizable hospitality group or in a 5-star hotel environment.
• Must have in-depth knowledge and hands on experience in seafood and seafood butchery, skilled European cooking techniques are essential but not limited to garnishing, plating, glazing, presentation and portion.
• 2 years of social media experience and network.
• Deep knowledge and experience in the subjected cuisine and cookery methods.
• High level of attention to detail and with enthusiasm to develop your knowledge and new ideas to the team.
• Possess good leadership and management skills.
• Previous experience in Check SCM Procurement System would be an advantage.
• Native English speaker is a must, fluency in other languages are advantageous.
• Strong sense in business acumen and food & beverage market trends with extensive knowledge of menu development.
Interested parties please send your full resume with your current and expected salary to us by clicking “Apply Now”.
We are an equal opportunity employer. Personal data collected will be treated in strict confidence and for recruitment purpose only.
• Design and construct menus with kitchen team to ensure the variety and quality of the servings.
• Prepare procurement planning according to the restaurant’s vision and menu plans ahead and ensure consistency in quality of product at all times.
• Work with the F&B management team for hiring, managing and training of all F&B staff.
• Foster a climate of cooperation and respect among co-workers so as to build a well-organized and motivated team.
• Oversee day-to-day operations of restaurant including roster, training, daily administration, etc.
• Drive sales to maximize the budgeted revenue.
• Consistently monitor food & beverage and labour costs to remain within budgets and to maximize the revenue.
• Perform daily assessment and control usage on all operating equipment to ensure sufficiency and keep good inventory reports of faults, breakages and missing items.
• Assist Guest Relations Manager on event operations.
• Respond to comments about the restaurant on social media platforms and ensure the successful resolution of guest complaints.
• Provide periodical analysis and status reports for management review.
• Diploma holder or above in Hospitality industry or relevant disciplines.
• Minimum 3 years’ relevant experience in a managerial position of a progressive restaurant.
• 2 years of social media experience and network.
• Customer-oriented with strong leadership, people management and problem-solving skills.
• Familiar and knowledgeable in any European cuisine and local ingredients food & beverage cultures.
• Proficient in Microsoft Office (Word, Excel).
• Previous experience in Check SCM Procurement System would be an advantage.
• Native English speaker is a must, fluency in other languages are advantageous.
Interested parties please send your full resume with your current and expected salary to us by clicking “Apply Now”.
We are an equal opportunity employer. Personal data collected will be treated in strict confidence and for recruitment purpose only.
• Receive and handle each guest call in a professional and friendly manner.
• Maintain effective communication with all related department to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Maintain an up to date knowledge of the hotel and local services.
• Monitor the performance of PABX/Voice Mail/Call Accounting software.
• Respond proactively in any kind of emergency or safety situation.
• Certificate/Diploma in Hospitality Management or other related discipline.
• 1 year of relevant experience is preferred. Fresh graduates will also be considered.
• Excellent communication skills and telephone etiquette.
• Able to manage multiple incoming calls and requests.
• Good command of both spoken and written English and Cantonese. Fluent in Putonghua is an advantage.
• Shift duties are required.
Candidate will more experience will be considered as Senior Telephone Operator.
Interested parties please send your full resume with your current and expected salary to us by clicking “Apply Now”.
We are an equal opportunity employer. Personal data collected will be treated in strict confidence and for recruitment purpose only.
