Senior / Front Desk Agent

JOB RESPONSIBILITIES

• Greet all guests at all times in a friendly and helpful manner
• Perform check in, check out and room change procedures
• Do everything possible to ensure the guests depart the hotel with a positive impression on hotel service
• Demonstrate a thorough knowledge of hotel information including but not limited to, room categories, room rates, packages, promotions, local events and other general product knowledge so as to fully satisfy guest’s inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

REQUIREMENTS

• Diploma or above in Hotel Management or equivalent
• Two-year experience in guest / customer service, or an equivalent combination of education and experience
• Good command of written and spoken English, Chinese and/or other foreign languages would be an advantage
• Comprehensive knowledge about tourist attractions
• Willing to go the extra mile and has a real passion in hospitality
• Shift duty is required

 

Interested parties please send your full resume with your current and expected salary to hr@one-eight-one.com

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and for recruitment purpose only