Guest Relations Manager (F&B)

JOB RESPONSIBILITIES

• Assists the Restaurant Manager in organizing the staff of Restaurant to ensure first class service and food & beverage offerings to guest & maximize seating occupancy, outlet profits and guest satisfaction
• Responsible for service flow monitoring, customer service, CRM, complaints handling and problem-solving
• Manage all the communications channels for the reservations and enquiry
• Handle the booking and take care of all the details for the private events
• Assist to design and edit the menu
• Assist to maintain and develop the reservation system
• Develop and maintain in coordination with the reception team a guest database, ensuring all guest details and preferences are up to date, increase customer engagement and loyalty to the brand
• Lead the reception team to provide effective and satisfying services to the guests
• Evaluating levels of Guest satisfaction and monitoring trends, with a focus on continuous improvement

REQUIREMENT

• Diploma holder or above in Hospitality industry or relevant disciplines
• Minimum 3 years’ experience in F&B with at least 2 years’ experience in supervisory level
• Proficient in both spoken and written English, Chinese and Putonghua/ other foreign language would be an advantage
• Conversant with MS Office applications
• People and customer-oriented, be a motivator, self-starter and team builder
• Displays initiative and creativity, commits to professional values and able to take responsibility for his/her own action
• Strong history with industry customer relationship management (CRM) software
• Outgoing personality with excellent interpersonal and communication skills
• Good problem solving and crisis management skills. Flexibility in dealing with onsite or guest’s last-minute demands and when instilling a “Can-do” attitude
• A strong team leader, able to build successful relationships with the staff, management team and the supporting teams

 

Interested parties please send your full resume with your current and expected salary to hr@one-eight-one.com

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and for recruitment purpose only