Duty Manager
JOB RESPONSIBILITIES
- Report and communicate with the Front Office Manager on all pertinent matters affecting guest service and hotel operations
- Supervise guest relations colleagues to ensure maximum guest satisfaction by providing personal recognition and prompt cordial attention to guests from arrival to departure
- Maximize social engagement in an effort to further improve on service delivery
- React to any situations to ensure guests receive prompt attention and personal recognition during their stays in the hotel
- Respond properly in any kind of emergency or safety situations
- Respond promptly to guest needs and resolve related problems
REQUIREMENTS
- Degree Holder in Hospitality Management or related disciplines
- Minimum 6 years of guest services / hotel experience with 3 years in a supervisory capacity
- Mature and with excellent problem-solving skill
- Willing to go the extra mile and has a real passion in hospitality
- Demonstrate high ability to interact with customers, employees and third parties that reflects highly on the hotel
- Proficient in both written and spoken English and Chinese. Fluency in Putonghua or other language is an advantage
- Holder of recognized First Aid certificate
Interested parties please send your full resume with your current and expected salary to hr@one-eight-one.com
We are an equal opportunity employer. Personal data collected will be treated in strict confidence and for recruitment purpose only.
