Concierge Supervisor

JOB RESPONSIBILITIES

 

• Assist the Assistant / Chief Concierge to supervisor the daily operations.
• Coordinate any guests’ needs, special requests, and inquiries to ensure superior service and value for our guests.
• Manage day-to-day operation and administration work in the Concierge team.
• Prepares efficient work schedule for Bell Services, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
• Ensure all concierge staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently.
• Maintain detailed knowledge of facilities and services of the hotel and promote them to our guests.
• Conduct training on matters related to Concierge and familiarization but not limited to attractions, services and events around Hong Kong to front line members or as fit needed.

 

REQUIREMENTS

 

• Minimum 3 years’ guest service / hotel experience or an equivalent combination of education and experience.
• Enrich knowledge about Hong Kong attractions including Dining / Shopping / Culture.
• Possess courteous and pleasant manner.
• Helpful and with good sense of team work. Support team or other department whenever they need assistance.

 

Interested parties please send your full resume with your current and expected salary to hr@one-eight-one.com
We are an equal opportunity employer. Personal data collected will be treated in strict confidence and for recruitment purpose only.